Terms of service

These general terms and conditions (the Terms) of Webspen s.r.o., registered seat at Otakarova 1364/45, České Budějovice 3, 370 01 České Budějovice, Czech Republic, company number (IČO) 21504504, registered in the Commercial Register kept by the Regional Court in České Budějovice, section C, insert 34176, email contact@webspen.com (the Provider, we, us) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the Civil Code), the mutual rights and obligations between you as the Customer and the Provider arising in connection with the service operated at streamhen.com (the Service).

Information about the processing of your personal data is set out in the Privacy policy.

These Terms form an integral part of the contract between us. The Provider may amend or supplement their wording; such a change does not affect rights and obligations arising during the effectiveness of the previous wording. Where anything expressly agreed with you conflicts with these Terms, that specific agreement prevails.

1. Definitions

• Service — the software operated by the Provider that schedules and broadcasts Customer Content to a third-party streaming platform.
• Customer Content — any audio, image or video file you upload, and any schedule you build from it.
• Account — your individual access to the Service.
• Channel — one broadcast configuration, which may be on air or idle.
• Platform — the third-party service to which broadcasts are delivered. At present this is YouTube only.
• Price — the monthly amount payable, charged per concurrent stream.

2. The service

The Service stores Customer Content, computes a broadcast schedule from it, and delivers a continuous audio-visual stream to the Platform on your instruction. We act as a transport. We do not produce, curate, review or edit Customer Content.

The contract is concluded for an indefinite period and takes effect when you create an Account or make a payment, whichever is earlier. By doing either you confirm you have read and accept these Terms.

The Service is provided remotely. We do not provide services requiring physical presence at your premises.

3. Your account

• You must provide truthful and current information and keep it up to date.
• You are responsible for keeping your credentials secure and for everything done through your Account.
• An Account belongs to one person. It may not be shared, resold or transferred without our written agreement.
• You must be legally capable of entering into this contract.

4. Customer content and rights clearance

You are solely responsible for everything you broadcast through the Service. By uploading Customer Content and putting a Channel on air, you represent and warrant that you hold all rights, licences, consents and permissions necessary to broadcast that material publicly and continuously, in every territory in which it may be received.

This includes, without limitation, rights in musical works and sound recordings, and any public performance or communication-to-the-public licences required by collecting societies. Owning a copy of a recording does not by itself give you the right to broadcast it.

You retain ownership of your Customer Content. You grant us a non-exclusive, worldwide, royalty-free licence to store, process, encode and transmit it strictly to the extent necessary to operate the Service on your instruction. This licence ends when the content is deleted, save for backup copies pending routine expiry.

We do not monitor, screen or pre-approve Customer Content, and we have no obligation to do so. Where we are notified of an alleged infringement, or otherwise obtain knowledge of unlawful content, we may remove that content or take the relevant Channel off air. Notifications should be sent to contact@webspen.com with enough detail to identify the material and the right relied on.

You must not use the Service to broadcast material that:

• you do not have the right to broadcast;
• is unlawful, or infringes the rights of any third party;
• is protected by digital rights management or technical protection measures;
• breaches the rules of the Platform.

You shall indemnify the Provider against any third-party claim arising from your Customer Content or your use of the Service in breach of these Terms.

5. The platform

Broadcasts are delivered to YouTube, which is operated by a third party and governed by its own terms. You are responsible for holding a Platform account in good standing and for complying with its rules, including its copyright and community policies.

We are not responsible for the acts or omissions of the Platform, including rejection of a broadcast, removal of a stream, strikes or claims applied to your Platform account, changes to its interfaces, or its unavailability.

Streamhen is an independent product and is not affiliated with, endorsed by, or sponsored by YouTube, Google LLC, or any of their subsidiaries. YouTube is a trademark of Google LLC. We provide software that delivers a stream to the Platform in the same manner as any other broadcasting application. Nothing on this site or in the Service should be read as suggesting a partnership with, or approval by, the Platform or its operator.

6. Prices and payment

• The Service is charged monthly per concurrent stream, currently $25 per stream per month. The number of streams you subscribe to determines how many Channels you may have on air simultaneously and how much Customer Content you may store.
• Not registered for VAT. Prices stated are final.
• Payments are processed by Stripe. We do not receive or store your full payment card details.
• Your first stream comes with a free trial of 3 days, once per customer. Starting it requires a payment card, and the monthly charge begins when the trial ends unless you cancel before then.
• Charges recur monthly until cancelled. Adding a stream is charged straight away for the rest of the current billing period, and the stream becomes available once that payment succeeds. Removing a stream takes effect at once, and the unused part of the period is credited against your next invoice.
• The invoice is issued electronically and sent to your email address.
• If the Price is not paid, we are entitled to suspend the Service, including taking Channels off air. When a renewal payment fails we retry it for several days; if you have paid us before, your Channels stay on air for up to 7 days meanwhile. If the first payment after a trial fails, Channels come off air straight away. Paying the outstanding invoice restores the Service.
• We may change prices where legislation regulating taxes, fees or other factors affecting the price changes, or on reasonable notice for other reasons. A price change does not affect the current billing period.

7. Availability

We build the Service to keep broadcasts running continuously, and continuity is the purpose of the product. We nevertheless do not guarantee uninterrupted or error-free operation, and we give no service level guarantee.

We may carry out maintenance, and will avoid taking broadcasts off air to do so where reasonably possible. We are not liable for outages caused by a third party, including the Platform, a network operator or an infrastructure provider.

Where the limits associated with your subscription are exceeded, we are entitled to restrict access to the Service until the position is corrected.

8. Suspension and termination

You may cancel at any time; the cancellation takes effect at the end of the current billing period, and there is no minimum term.

We may suspend or terminate an Account where you materially breach these Terms, where payment is not made, or where required by law. Where the breach concerns unlawful Customer Content, suspension may be immediate.

Following termination, Customer Content is retained for 30 days and then deleted. Where a service is suspended because you have not paid for it, we are not liable for damage arising from the resulting loss of availability of your Customer Content or Channels.

9. Complaints

A complaint may be made where the Service does not perform as described. Complaints may be submitted in writing to contact@webspen.com and will be handled without undue delay, no later than 30 days from submission unless agreed otherwise.

10. Withdrawal

Where you are a consumer, you have a statutory right to withdraw from a distance contract within 14 days. By starting to use the Service within that period you expressly request that provision begin before the period expires, and you acknowledge that you thereby lose the right of withdrawal in respect of the services already provided, pursuant to Section 1837 of the Civil Code.

11. Dispute resolution

The Provider is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Civil Code.

The Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2, https://adr.coi.cz, is competent for out-of-court resolution of consumer disputes. Consumers resident in the European Union may also use the European Commission's online dispute resolution platform.

12. Liability

Nothing in these Terms limits liability which cannot lawfully be limited, including for damage caused intentionally or by gross negligence, or for harm to natural rights.

Subject to that, we are not liable for indirect or consequential loss, lost profit, lost audience, lost revenue from a broadcast, or loss of data beyond our control.

In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, subcontractor outages and similar), we are not liable for damage caused as a result of or in connection with such events. Where force majeure persists for more than 10 days, either party is entitled to withdraw from the contract.

13. Final provisions

The contract is governed by Czech law. Where you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence.

The contract may otherwise be amended only by written agreement. We are entitled to amend these Terms; such a change applies to contracts concluded after it takes effect, and we will notify you of material changes in advance.

If any provision of these Terms is or becomes invalid, the remainder is unaffected.

These Terms take effect on 14 October 2026.